Shipping & Return Policy
Domestic Shipping Rates:​
Tuni Mani is delighted to offer complimentary shipping on all domestic orders within India. You can shop freely without any additional charges for delivery.
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International Shipping Rates:
We ship internationally to deliver the exquisite craftsmanship of India to your doorstep. Our shipping rates are weight-based, meaning you'll pay a slightly higher fee for the first kilogram. However, each additional kilogram will incur a smaller charge, making it more affordable to ship multiple items.​
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Trusted Delivery Partners:
We collaborate with reliable and established carriers to ensure your order reaches you safely. We primarily use DTDC, India Post and Professional Couriers for domestic shipments and external shipment aggregators for international deliveries.
Customs & Duties:
Please note that for international orders, any additional taxes, import duties, or customs charges levied by the destination country are the responsibility of the customer. These fees are determined by the specific regulations of your country and are not included in our shipping costs.
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Tracking & Delivery Timelines:
• Standard Processing (3-5 days): Orders containing products that don't require additional finishing will be shipped within 3-5 business days.
• Sari Finishing (Additional 1-3 days): Orders consisting of sarees requiring finishing touches like falls will be shipped within 5-7 business days domestically and 7-10 business days internationally.
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Quality & Packaging:
We prioritize the quality of your experience. All Tuni Mani products undergo thorough quality checks before being carefully packaged with tamper-proof materials.
Damaged Packages:
In the unlikely event you receive a tampered or damaged package, please refuse delivery, take pictures of the damage, and contact us immediately. Do not accept or sign for a compromised package. If you accept a damaged package, it will be considered received in good condition.
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Returns & Exchanges:
At Tuni Mani, we take immense pride in the meticulous craftsmanship and enduring quality of our products. Each piece is a unique work of art, handcrafted with love and tradition. To ensure you receive a treasure you'll cherish forever, we personally inspect and quality check every item before it embarks on its journey to you.
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We only accept returns or exchanges for damaged items. Due to the handcrafted nature of our creations, with intricate details and variations that embody their unique character, we kindly ask for your understanding that we are unable to accept returns or exchanges for change of mind.
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Damaged Item Returns:
Your satisfaction is our top priority. In the following instances, we are happy to assist you:
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Damaged Item: If you receive a damaged item, please reach out to us within 24 hours of delivery at customersupport@tunimani.com or on our instagram portal @tuni.mani or contact us on +91 9500050925
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Wrong Item: If you receive an incorrect item, please contact us within 24 hours of delivery using the information above.
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Returns Process (Damaged or Wrong Item):
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To expedite the replacement or refund process, kindly include clear photos of the damage or incorrect item in your message.
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You can return the damaged or wrong item to:
Rekha Balaji (Tuni Mani Returns)
2901, Tiana, House of Hiranandani
Egattur, Chennai 600130 Tamil Nadu, India
+91 9500050925
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Once we receive the returned item and verify the damage or mistake, we will issue a full refund for the purchase price within 5-7 working days.
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